Questions & Answers

Explore our FAQ, where you might find the answers to all your questions. If you don't, please reach out to us at

Q: What is your return policy?

  • Returns may be made within 30 days of the order date
  • Products must be unused and returned in their original packaging
  • Customers are responsible for the cost of return shipping
  • Twigs Paper is not responsible for products delivered to incorrect addresses supplied by sender
  • Once we have the returned product(s) we will credit your account less the original cost of shipping
  • Please note it may take a couple weeks for refunds to be applied to your account due to varying processing times of payment providers
  • Be sure to include the original packing slip or order receipt so we can complete the return process quickly
  • Send all returns via USPS to: Twigs Paper, 68 Malcolm Rd, Mahwah, NJ 07430
A notebook with Arches National Park illustrated on it.

Customer Care

For any additional questions regarding your order, you can reach out by email or phone.
We are available weekdays from 09:00AM - 05:00PM EST