Questions & Answers

If your tracking information says your order was delivered but you haven’t received it, please:

1. Check to see whether it was accidentally delivered to a neighbor’s address.
2. Contact your local post office with the tracking information.
3. Reach out to us at help@twigspaper.com and include your order number.

Unfortunately, we are unable to cancel or change orders once they have been placed.  

Please email help@twigspaper.com to report damaged or missing items within 5 days of the delivery date.